Types of training sessions
We provide three types of training sessions:
- Instructor-led training held at your company’s facilities
- Instructor-led, web-based training hosted online
- Mentoring (onsite or web-based): one-on-one or small group education to assist with individual instruction, special problems, and troubleshooting
Courses
Refer to the Training & mentoring course list on the right side of this page for a list of current courses. We can also create custom courses to meet the needs of your staff.
Instructor
All Work Write, Inc. courses are developed and taught by Cheryl Lockett Zubak (Cheri), president of Work Write, Inc. Cheri also leads all mentoring sessions. Cheri is an internationally known expert and respected teacher on software user assistance and workplace communication.
Teaching philosophy
We endorse the UAGurus methodology, developed here at Work Write, Inc. and shared with selected like-minded consultants around the world.
Research based, but tested in practice
As the saying goes, we practice what we teach.
Our courses are based on aspects of research in communication, information design, and learning theory that we have found to result in superior information development, but which also are practical and feasible in the workplace. We keep abreast of the latest research in technical communication and related professions. However, we also conduct our own research to determine best practices, and we stand behind our findings.
Our courses are:
- Focused on why, not just how
- Interactive
- Problem-based
- Results-driven
- Professionally enriching
Our goal is to teach you to write and use techniques and tools with skill and creativity. We want you, your staff, and your customers to be successful in your jobs.
Hands-on practice is the core of our courses
You won’t remember what you don’t try for yourself. You won’t learn unless you apply what you’re learning to real problems. All Work Write, Inc. courses make use of case studies and exercises so you can explore aspects of communication through realistic situations. In Work Write, Inc. classes, you will spend a lot of time writing or using the computer application you’ve come to us to learn about. That’s a promise!
Customization
Although all courses are taught from a standard set of Work Write, Inc. materials, all workshops can be customized to meet your specific needs.
Prior to a course, Cheri will speak with you about your processes and requirements. With your permission, she will also review a selection of your current documents to guide the courses she teaches in your workplace. Cheri often makes adjustments to the courses based on these conversations. We do not consider these talks to be customization. We consider them to be good service.
Consulting
We are happy to combine consulting with education to support your projects. We often follow up educational sessions with consulting or development.